Refund Policy

We stand behind our products. Learn about our 30-day money-back guarantee and refund process.

30-Day Money-Back Guarantee

We're confident you'll love Calamari. If you're not completely satisfied within 30 days of purchase, we'll provide a full refund, no questions asked.

Refund Process

Step 1

Submit Request

Contact our support team within 30 days of purchase

Step 2

Review Process

Our team reviews your request within 24-48 hours

Step 3

Approval Decision

You'll receive an email with our decision and next steps

Step 4

Refund Processing

Approved refunds are processed within 5-7 business days

Eligible for Refund

  • Technical issues preventing software use
  • Billing errors or duplicate charges
  • Service not as described
  • Account access problems
  • Compatibility issues with your system

Not Eligible for Refund

  • Account banned by game developers
  • Changed mind after 30 days
  • Violation of our Terms of Service
  • Successful use of the software
  • Partial subscription periods

Important Notes

  • • Refunds are processed to the original payment method
  • • Processing time may vary depending on your bank or payment provider
  • • Lifetime subscriptions have a 30-day refund window from purchase date
  • • Partial refunds are not available for unused subscription time
  • • All refund requests must include your order number and reason

Need a Refund?

Contact our support team to start your refund request. We're here to help and will process your request as quickly as possible.

Request RefundEmail Refunds Team